FAQs

Visiting

Where can I stay in Covent Garden?
You can book a room online and save up to 50% with one of the local hotels – List of  Local Hotels

Where are the Theatres?
List of theatres near Covent Garden Piazza – You can buy your theatre tickets online and save up to 60%.

Getting to Covent Garden?
We put together a few instructions on how to get to Covent Garden, whether it be by underground, bus, bicycle, taxi or even by boat! – Getting to Covent Garden

Restaurants reservations

Can I cancel a booking?
You can cancel a booking online up to the day and time of the booking – Cancel Booking

How do I amend a booking?
The confirmation email you received when you made the booking contains the information for need to contact the venue directly to make an amendment.

Do I need to pay in advance?
No. If you have booked online using our free service then you pay for your meal on the day when you visit the venue.

Why do some venues ask for credit card details?
For bookings over a specific number of people, some restaurants ask for credit card details to guarantee the booking. The restaurant may use the details to charge you a “No-Show” fee, if you fail to fulfill your reservation without having notified the restaurant in advance.

Certain venues may also charge a cancellation fee for any cancellation or in the event of a cancellation not made within the allotted period of time. If for any reason you cannot fulfill your reservation, please ensure that you cancel online, or notify the venue by telephone. You will find the venue contact details in your email confirmation.

Your card details will NOT be used to pay for your meal, you must pay for your meal at the venue.

Are my credit card details secure?
All your information is fully encrypted using SSL and PGP technology. We do not see or hold any of your credit card details, but they will be temporarily held on Livebookings secure server and deleted 7 days after your reservation date.

Is there a service charge?
Some venues add a discretionary service charge to the final bill. We include details of service charges in the menu information when we are aware of this, but cannot accept responsibility for charges added which are not advertised on this site.

Is there a dress code?
Please check the dress code for the specific venue. In general dress code is ‘smart casual’ which usually means no jeans, shorts, swimwear, trainers or sneakers.

Performing

How do I become a street performer?
The Covent Garden Street Performers Association and be contacted via email at coventgardenspa@yahoo.co.uk or by their representatives Mark Rothman and Andy Christie on 078 0109 9199 and 079 5653 9784 accordingly.